• 4305 S Bowen Rd #111, Arlington, TX 76016
  • M-F 8:30a - 5:30p
  • (214) 432-0630

Remote Support

We offer a quick support downloader for situations where your computer is not in our management system, our software is not working, or you are using a mobile device and need assistance. With the guidance of one of our technicians, follow these steps to help get us connected so we can assist you.

  • CLICK

    /

  • Click the link below.
  • The visited page will determine your computer type.
  • Download the Splashtop SOS runtime software.
  • The download link leaves our site.
  • Download >>
  • RUN

    /

  • Locate the downloaded file.
  • Double-click the downloaded file to launch.
  • Approve launch as necessary within your OS.
  • Does not install. Just runs for temporary access.
  • Next >>
  • CONNECT

    /

  • Once launched, a 9 digit code will appear in the app.
  • Tell the technician the code on the screen.
  • Technician will connect to your PC to help.
  • After finished, close the app.
  • Done