Our Break/Fix plan is for customers that want technical support without a contract. We can provide remote and onsite break/fix services for the occasional support needs.
Our break/fix rate is $125/hour and is charged in 15 minute increments for remote support. Onsite support is charged at the same rate but has a 1 hour minimum stipulation. A trip charge of $45 is also assessed for onsite support. If your location is 45 to 90 miles away from our office, a minimum charge of two labor hours will be assessed plus a $65 trip charge. For customer locations that are beyond the 90 miles range, onsite support can be provided at a daily rate of $1,200 plus expenses.