The Results CORE plan provides customers with a set of basic services designed to keep their server and PCs running smoothly. Under this plan, we take care of the basic maintenance of your computers, plus you get the benefit of a reduced hourly rate.
Our Results CORE rate is $110/hour for additional technical support labor and is charged in 15 minute increments for remote support. Onsite support is charged at the same rate but has a 1 hour minimum stipulation. A trip charge of $65 is also assessed for onsite support. If your location is 45 to 90 miles away from our office, a minimum charge of two labor hours will be assessed plus a $65 trip charge. For customer locations that are beyond the 90 miles range, onsite support can be provided at a daily rate of $1,100 plus expenses.
Due to the nature of the Results packages, a network supportability analysis is required to provide a detailed price quote. Some network devices may be excluded from coverage and/or others may require upgrades prior to being included in the flat-rate plan. For a more-detailed list of specific services covered under each of our packages, please contact us directly.