The Results PREFERRED plan is a hybrid plan that provides a comprehensive proactive management of your computer systems but with no included technical support. Proactive management of the computer systems, including software patch and security maintenance, in depth monitoring, and correction of critical service issues on servers is included. Our Results PREFERRED plan also includes an annual network security audit that tests your network connected devices for vulnerabilities.
Our Results PREFERRED rate is $110/hour for additional technical support labor and is charged in 15 minute increments for remote support. Onsite support is charged at the same rate but has a 1 hour minimum stipulation. Our Results PREFERRED customers within our base coverage area enjoy onsite support without a trip charge. If your location is 45 to 90 miles away from our office, a minimum charge of two labor hours will be assessed plus a $65 trip charge. For customer locations that are beyond the 90 miles range, onsite support can be provided at a daily rate of $1,100 plus expenses.